Terms of Service

These terms govern your use of Ringstead, an AI phone answering service for home-service businesses. By using the service you agree to them. "We" and "us" mean Ringstead; "you" means the business using the service.

What the service does

We answer calls that forward to us from your business line, speak with the caller, collect the details of the job, and book it on your calendar. We send you a summary of each call along with a recording and transcript. You choose when calls forward to us — for example after a number of rings, when your line is busy, or outside your hours.

You keep your existing phone number. We do not take it over.

Emergencies and the limits of the service

Ringstead is not an emergency service and must not be relied on as one. When a caller describes a gas smell, a carbon monoxide alarm, a fire or another immediate danger, our system tells them to leave the property and call 911 or their gas utility, and then alerts you. That behaviour is a safety feature, not a guarantee. You remain responsible for your own emergency procedures and for meeting any obligation you have to respond to urgent calls.

The service depends on telephone networks, third-party AI models and internet infrastructure that we do not control. It may be unavailable, may mishear a caller, and may book a job incorrectly. We do not warrant that it will be uninterrupted or error-free, or that it will book every call correctly.

Trial, price and billing

• The first 14 days are free. Setup is free.
• After the trial the service is billed monthly in advance at the price quoted to you before you start.
• We will give you at least 30 days' notice before changing your price.
• Fees are exclusive of any applicable sales tax.

Cancellation

You can cancel at any time with 7 days' notice. There is no fixed term and no contract. On cancellation we stop answering your calls and you should remove the call forwarding from your line. We delete your recordings and transcripts on our normal 90-day cycle, or sooner if you ask.

We may suspend or end the service if you do not pay, or if you use it in the ways described below.

Your responsibilities

• Give us accurate information about your business, services, service area and hours, and keep it current.
• Make sure you are entitled to forward your calls to us and to have us record them on your behalf. See the call recording section of our Privacy Policy.
• Honour the bookings our system makes on your calendar, or contact the customer to rearrange.
• Do not use the service for unlawful calls, harassment, or any purpose other than handling your own inbound business calls.

Call recordings and data

You own the booking information generated for your business. We retain recordings and transcripts for 90 days so that you can review calls, after which they are deleted. We may use aggregated, de-identified information about service performance to improve the service. How we handle personal information is described in our Privacy Policy.

Liability

To the extent the law allows, we are not liable for indirect, incidental or consequential losses, or for lost profits, lost business or lost revenue — including work you did not win because a call was missed, mishandled or booked incorrectly. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot lawfully be limited.

Changes to these terms

We may update these terms. If a change materially affects you we will tell the account contact at least 30 days beforehand. Continuing to use the service after a change takes effect means you accept it.

Governing law

These terms are governed by the laws of the State of Missouri, and the courts of St. Louis, Missouri have exclusive jurisdiction over any dispute.

Contact

Ringstead, St. Louis, Missouri. Reach us at hello@callringstead.com.